Contact Us
Have a question about the content on highflyer-cacasino.com, spotted an inaccuracy, or want to flag a privacy concern? We read every email and reply within two business days, Monday to Friday, Eastern Time.
This contact channel is for questions about this informational website. For questions about your casino account — deposits, withdrawals, KYC, bonus claims or technical issues — please contact the operator's customer support directly through the live chat, email or phone line published in your account dashboard. We cannot access your account or resolve operator-side issues.
The fastest way to reach us is by email:
- General enquiries: support@highflyer-cacasino.com
- Privacy and PIPEDA requests: support@highflyer-cacasino.com (subject line: "Privacy Request")
- Editorial corrections: support@highflyer-cacasino.com (subject line: "Editorial Correction")
- Partnerships and media: support@highflyer-cacasino.com (subject line: "Partnership")
Response Times
We aim to respond within two business days for general enquiries. PIPEDA-related requests (access to or correction of personal information) are handled within 30 calendar days, in line with statutory requirements. Complex requests may take a little longer; we will keep you informed if so.
What to Include in Your Message
To help us resolve your enquiry quickly, please include the following where relevant:
- The page URL where the issue occurred (for editorial corrections or broken links).
- A short description of what you expected vs. what happened.
- Your browser and device, if you are reporting a technical glitch.
- For privacy requests: enough information for us to verify your identity (we will never ask for passwords, payment details or government IDs over email).
Responsible Gambling Support
If you are reaching out because gambling has stopped feeling fun, please do not wait for an email reply. Free, confidential, 24/7 help is available right now:
- ConnexOntario — call 1-866-531-2600 or visit connexontario.ca.
- Responsible Gambling Council — responsiblegambling.org.
- Crisis Services Canada — dial 9-8-8 for the national Suicide Crisis Helpline.
Our full guide to safer-play tools and helplines is on the Responsible Gambling page.
What We Cannot Help With
To save you time, please contact the casino operator directly (not us) for any of the following:
- Account registration, login problems or password resets.
- Deposit, withdrawal or payment-method issues.
- KYC document submission or verification status.
- Bonus claim, wagering progress or promotion eligibility questions.
- Disputes about specific game outcomes or live dealer rounds.
- Self-exclusion requests inside your operator account (use the operator's responsible-gambling section).